A lack of appropriate knowledge can be a huge problem for simultaneously keeping employees safe, ensuring they can assist customers as efficiently as possible, and allowing them to perform at their best. Well-designed knowledge resources allow employees to spend less time looking for information and more time to care for customers. Our digital learning solutions provide our clients with the critical ability to execute on strategy.

Well-designed knowledge resources allow employees to spend less time looking for information and more time to care for customers. Our digital learning solutions provide our clients with the critical ability to execute on strategy.

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“If you tell me, I will listen, if you show me, I will see, if you let me experience, I will learn.” - Lao-Tse 5th century BC.

We design Simulations that ‘look and act real’, providing effective practical learning without the risks, thus helping avoid costly mistakes in the field. Our designs allow learners to test their proficiency within a safe environment.

In essence, we base our simulations on a simple, but effective, learning strategy – ‘perfect practice makes perfect’.

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People play games to demonstrate mastery, overcome competition, to escape from stress, to control their environment and to be entertained. These elements make gamification a powerful learning tool.

Challenge us with one of your key organisational problems that you would like to address with gamification.

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In today’s fast paced workplace, employees need the ability to figure things out on the go. With access to the correct information on their mobile devices, employees can answer customers’ questions, pose questions to colleagues, watch videos, participate in internal social sites, and consume additional comment, anywhere, anytime.

In today’s fast paced workplace, employees need the ability to figure things out on the go.

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Our professional services team provides our clients with a wide range of talented and skilled contractors and consultants, across all aspects of learning and development. The rights skills at the right time and right cost.

The rights skills at the right time and right cost.

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Joining an organisation is a significant decision made by both the employee and the business. An induction program is the one chance you get to start new employees off on the right foot so it’s vital the induction program engages, motivates and sets the right direction from day one.

Engage your staff from day one.

A positive induction experience builds a strong link between the employee and the organisation, which returns a greater level of commitment and contribution for the business.

We design induction programs that:

Reinforce a new starter’s decision to join your organisation

Take advantage of a new starter’s high levels of receptivity to information

Create a positive expectation for other learning experiences to follow

An induction program is the one chance you get to start new employees off on the right foot.

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Compliance is often seen as something that is not relevant; something done to “tick a box”. This mindset does not create a risk-aware, competent and safe workforce.

We believe compliance training should spark curiosity, build motivation and foster the courage to explore, play and connect the dots to gain a deep understanding of how an employee’s actions contribute to the integrity of the business.

Change behaviours to protect your staff and your organisation.

At easyA, we design compliance training that:

Sparks a passion within the employee to protect the business, respond to an ever-changing environment and provides for a sustainable future

Tells an authentic story relevant to the employee’s role

Simulates on the job application of compliance principles through interactive scenarios

Provides a robust assessment framework for proof of compliance

Can fast-track learners who genuinely know enough about compliant behaviour

We believe compliance training should spark curiosity, build motivation and foster the courage to explore.

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The face of customer service has changed. Today’s customers have more knowledge at their fingertips than ever before. The Internet provides handy access to information about your company, your market, your competitors and all the choices available.

Drive a customer first culture by understanding needs and providing solutions.

Today the focus is on building rapport and credibility, digging deeper to understand the customer’s needs and offering a solution that closes the gap between where the customer is now and where they want to be.

We design customer experience and sales training that:

Mirrors real-world sales and service situations

Tasks the learner with applying sales and service principles in experiential simulations

Takes the learner down multiple paths that develop organically to reflect actual customer conversations

Tracks decisions and links results to sales and service competencies

Today the focus is on building rapport and credibility, digging deeper to understand the customer’s needs.

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Whether you are rolling out new software for an existing workforce, or introducing new starters to existing software, effective system simulation training is critical to achieving business goals and to reduce support calls.

Effective system simulation training is greater than simply training on a computer application. Your business systems may incorporate offline processes and decision-making, so we take a holistic view of the ‘system’ to ensure that the training gives employees a clear view of the role they play in your organisation.

Enabling staff to use software effectively.

We design system simulation training that:

Contextualises the learning through real-life scenarios that employees will face on the job

Employs a three-phased Learn it, Try it, Assess it strategy that builds mastery on a strong foundation

Uses remedial feedback to explain the consequences of mistakes and to reinforce best practice

Is consistent across the business, eliminating variations in the usual informal, ad-hoc, over-the-shoulder style of systems and application training

Provides quick reference guides for just-in-time access on the job

Our system simulations give employees a clear view of the role they play in your organisation.

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Leading an organisation is hard work, but great leaders know they need to stay on the cutting edge. This means continuously developing leadership skills.

Effective leadership development extends beyond a “one size fits all” training approach. We design personalised materials that meet the individual needs of a business leader. This may include brief eLearning pieces supported by respected industry articles, downloadable podcasts and short video lessons.

Developing leaders to improve their performance and the performance of their team.

We design leadership development training that:

Challenges the leader to keep them sharp and focused.

Delivers thought-provoking content from respected and proven industry sources

Is available on demand, anywhere and anytime.

Prepares the leader for the challenges of tomorrow.

We design personalised materials that meet the individual needs of a business leader.

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