EasyA was recently engaged by one of Australia’s largest telco clients to help with a business transformation project. The project – to replace over 50 ‘legacy’ systems across the entire business with one single ERP system. With end users in the thousands, and a forecasted time frame of 24 months to completion easyA (and the client!) had a big job on their hands to ensure the right talent was placed into the business to drive the project to successful completion.

Effective training of staff to use the new system was paramount and a key piece of the transformation journey, therefore easyA being a preferred training partner, met with the client to discuss the project and the client’s pain points to ensure the right hiring strategy was created to meet with the clients project & business goals.

EasyA then reached out to their extended network of passive and active candidates and within a short time frame was able to screen, interview and select a number of highly experienced Learning & Development professionals to present to the client.

EasyA successfully placed a Training Project Manager, Instructional Design Lead and 5 ERP trainers to ensure the design and delivery of staff training.

Once easyA’s consultants were secured and on site, they had the continued support of the easyA Learning Delivery team to help with any challenges met onsite from a technical and strategic point.

Some of the training deliverables easyA’s consultants met included systems simulations, face to face training, designing and developing blended learning solutions and working closely with SME’s to ensure engaging content was produced.

Engaging easyA in the process meant the client was able to secure the right talent to drive the project and ensure effective Learning & Development initiatives were provided to staff members across the nation.

EasyA was able to leverage their substantial knowledge of the Learning & Development industry which meant they understood the clients needs and provided the right solution, ultimately saving the client time and budget.

EasyA Professional Services provide the right staff, at the right time for all kinds of business transformation projects. When approached by an innovative financial services institution recently to help with a HR Team restructure, easyA was able to provide an Information Designer at short notice to help centralise an entire team to handle a number of HR processes.

Working closely with Subject Matter Experts, easyA’s Information Designer was able to produce a high-level process map, then design and develop a step by step guide for each process which included Performance Management in Probation, Formal Performance Management, Informal Performance Management and Investigations.

Engaging a resource through easyA to centralise the team and create new processes, meant the client’s HR business partners were then free to focus their time and energy on the strategic priorities of the business units they support.

Joining an organisation is a significant decision made by both the employee and the business. An induction program is the one chance you get to start new employees off on the right foot so it’s vital the induction program engages, motivates and sets the right direction from day one.

A positive induction experience builds a strong link between the employee and the organisation, which returns a greater level of commitment and contribution for the business.

We design induction programs that:

• Reinforce a new starter’s decision to join your organisation.

• Take advantage of a new starter’s high levels of receptivity to information

• Create a positive expectation for other learning experiences to follow

Compliance is often seen as something that is not relevant; something done to “tick a box”. This mindset does not create a risk-aware, competent and safe workforce.

We believe compliance training should spark curiosity, build motivation and foster the courage to explore, play and connect the dots to gain a deep understanding of how an employee’s actions contribute to the integrity of the business.

At easyA, we design compliance training that:

• Sparks a passion within the employee to protect the business, respond to an ever-changing environment and provide for a sustainable future

• Tells an authentic story relevant to the employee’s role

• Simulates on the job application of compliance principles through interactive scenarios

• Provides a robust assessment framework for proof of compliance

• Can fast-track learners who genuinely know enough about compliant behaviour

In a world of global competition, companies whose staff provide an outstanding experience to their customers have a distinct advantage over the rest.

We design customer experience and sales training that:

• Mirrors real-world sales and service situations

• Tasks the learner with applying sales and service principles in experiential simulations

• Takes the learner down multiple paths that develop organically to reflect actual customer conversations

• Tracks decisions and links results to sales and service competencies

Whether you are rolling out new software for an existing workforce or introducing new starters to existing software, effective system simulation training is critical to achieving business goals and to reducing support calls.

Effective system simulation training is greater than simply training on a computer application. Your business systems may incorporate offline processes and decision-making so we take a holistic view of the ‘system’ to ensure that the training gives employees a clear view of the role they play in your organisation.

We design system simulation training that:

• Contextualises the learning through real-life scenarios employees will face on the job

• Employs a three-phased Learn it, Try it, Assess it strategy that develops mastery by building on a strong foundation

• Uses remedial feedback to explain the consequences of mistakes and to reinforce best practice

• Is consistent across the business, eliminating variations in the usual informal, ad-hoc, over-the-shoulder style of systems and application training

• Provides quick reference guides for just-in-time access on the job

Leading an organisation is hard work but great leaders know they need to stay at the cutting edge. This means continuously developing leadership skills.

Effective leadership development extends beyond a “one size fits all” training approach. We design personalised materials that meet the individual needs of a business leader. This may include brief eLearning pieces supported by respected industry articles, downloadable podcasts and short video lessons.

We design leadership development training that:

• Challenges the leader to keep them sharp and focused

• Delivers thought-provoking content from respected and proven industry sources

• Is available on demand, anywhere and anytime

• Prepares the leader for the challenges of tomorrow

Self-paced elearning offers many advantages but there are times when a blended learning approach may be more appropriate. easyA can discuss blended learning options that combine a variety of learning and development tools to achieve business objectives. Some examples include:

• Creating a learning ‘campaign’ by developing internal marketing materials and internal social media to drive organisational excitement and change around the learning program.

• Supporting workplace coaching through ‘coaching cards’ for managers to embed new leadership processes.

• Creating facilitator and learner guides to ensure that face-to-face training is consistent and engaging across the organisation.

In an increasingly complex workplace it’s just not possible to train staff in everything they will need to know to do their jobs. Think about your own work – when you need some information to do your job, do you:

• Go to the LMS and find an elearning course to hopefully find the information you need, or

• Ask a colleague or do a Google/ YouTube search to find out what to do?

• Printable ‘quick reference guides’ that people can keep next to their desk to outline complex processes or decision-making pathways.

• Intranet portals to quickly access system simulations to give just-in-time instruction for how to use new enterprise software.

• A suite of remedial learning bites which managers can send to supervisors to correct identified performance shortcomings.

• Reduce the amount of seat time that your people need to spend in training.

• Increase learner satisfaction with the training solution that’s provided – because it provides training as it’s needed and therefore is perceived to be more relevant and useful.

• Provides performance support, increasing productivity and efficiency.

• Drives organisational consistency by providing a ‘one true source’ of knowledge within the organisation.