Posted by Easy Authoring Change Management

Change Management during times of uncertainty

Organisations are experiencing a shift of focus due to the disruption caused by COVID-19.

Amidst this disruption, change leaders need to consider using agile change management approaches to proactively respond to change and forge a change-ready culture in their organisations. This leadership is essential to enable teams to succeed in uncertain business environments as we prepare for a ‘new normal’.  

Here are some of the key skills, tactics, and strategies organisations can take to adapt to this situation.

  1. Establish clear communication strategies with your team and all other stakeholders – both internal and external. Discrete and inefficient communication will hurt now more than before. Clear and efficient communication increases trust.
  2. Build an effective messaging framework throughout the organisation using various channels.
  3. Ensure that all team members are on the same page, by explaining the business priorities and how would they impact the long-term goals of the business.
  4. Assign clear performance expectations to avoid losing focus and momentum.
  5. Foster an environment of teamwork and collaboration by increasing engagement and communication frequency.
  6. Be available for your team members to answer their questions and offer support when needed, so they know they’re not alone in this.
  7. Don’t look at the past as a comparison scale. Resist comparing performance in the ‘new normal’ against the previous performance. Reject the urge to do get back to the old normal.
  8. Keep yourself and your project teams on track by emphasizing on the ‘Why’
  9. Maintain consistent communication with your team as to what is working and what needs to be adjusted

COVID-19 is a new situation, we’re all learning how to deal with it, there is no right or wrong.

Be prepared to pivot. Take things case by case and be flexible.


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