Developing, running and implementing an effective sales training is critical to the success of any retail business. As a retail store manager or owner you know how well a trained sales staff can clear customer’s queries or doubts. In short it’s not the product that makes the sale, but it is the knowledge of the sales staff that can dramatically improve the chances of a sale.

Very often the unsupportive retail staff or insufficient product knowledge of floor staffs are cited as the two main reasons why customers leave the store without buying. However, these issues can be minimized with regular sales training and product education to sales staff.

In the current economic climate many organizations skip instructor-led training sales due to budget cuts and resource constraints. Keeping in mind these constraints, how do you train sales staff without incurring heavy training cost?

The answer lies with eLearning or virtual training. In fact more retail business owners are adopting eLearning to train sales staff.

In fact you too can use eLearning methodologies to:

• Share knowledge and technical specification to sales staff on new products and services
• Improve productivity of sales staff by providing scenarios and simulations on products
• Enhance sales skills through the delivery of sales tips and advice on a regular basis

How retail houses are using eLearning to boost sales?
The welcome news from retail businesses is that, most of them are using eLearning, computer assisted training and even mobile-learning updates to train their sales staff. In a recent, “Towards Maturity Benchmark” survey of 600 companies, it was found that over 77% companies are using eLearning technologies to improve business outcomes.

In the same report, most companies reported that learning delivered through Learning Management Systems helped them to:

• Reduce learning time and improve team competency by 35%
• Enhance faster adoption of IT by 33%
• Increase knowledge retention of sales staff by 33%

Further the report gives a fair projection of how most organizations are sharing learning in the organization through custom-made eLearning modules, mobile learning, and podcasting.

So, where do you stand in the eLearning adoption curve?  How are you delivering education and training in your retail store?

eLearning Ideas for you:

If you’re looking to establish cost-effective training in your business, you can’t afford to ignore the tangible business of eLearning. It’s time you invest in innovative eLearning modules that can improve training outcomes, improve customer service and increase store sales.

In case you’re looking for customized eLearning products for your retail store then we would be glad to help you. Get more info on eLearning by availing a demo on eLearning/LMS or contact Easy Authoring reps at any of these numbers, USA: +1 252-661-4256, Aus: +61 (0)2 8860 9175, UK: +44(0) 2088 167 529, and New Zealand: +64 09 889 0328.

Unveiling a brand new eLearning course is really unnerving for most eLearning developers. You would panic thinking about how the stakeholders or how the client would rate the product. Any small glitch or even a typo can blotch reputation or lose your face in front of the team.

But before the litmus test, you still have the breather – a chance to do QA testing.

So before you roll it out, it’s recommended to check the course delivery and content using a checklist. Based on the said scenario, we’re sharing an eLearning checklist in this blog post, to identify and fix errors before it becomes public. So, during testing phase ask yourself the following questions:

Did I …

1. Start the course introduction in an interesting way?
2. Include the course content with the index?
3. Consider my leaner’s perspective in the course?
4. State the objective of the course in clear terms?
5. Meet the instructional objectives?
6. Use the right instructional flow?
7. Give the option for learners to skip portion they already know?
8. Make assessments interactive, complete and effective?
9. Write in a “you” centric way?
10. Write clearly and concisely?
11. Avoid complex sentences?
12. Use interesting images and visuals to explain difficult concepts?
13. Frame the right persona that match with the users?
14. Use action words to make the content compelling?
15. Narrow down the gap from course idea to outcome?
16. Use neutral gender in my content?
17. Check for typographical errors?
18. Use challenging activities that will sustain learner’s interest?
19. Include multiple media to make it interesting?
20. Display the score at the end of each evaluation page?
21. Use activities that are realistic to the problems they face at the job?
22. Conclude the course in an interesting and powerful way?

Conclusion:

Don’t skip the final testing phase with the usual bunch of excuses. Even if you are an eLearning veteran, there are always chances for mistakes to creep in. Keep testing and review it before you wave the green flag. It’s going to be seen by many eye balls. So if something needs to be changed, you get the last chance to change it.

As always you can add more points to this checklist. It all depends on your assignment and the organization objective. If you have any other points, we would love to hear from you.

Hopefully, these points will help you to reduce mistakes, as well improve your eLearning outcomes. If you’ve any eLearning project requirement, we can provide custom content, animations and video simulations for your next project. Click here to reach us.

Evaluating eLearning Content

The best eLearning courses are created with a keen understanding of learners’ interests, needs and expectations. In this, content plays a vital role by giving out key information in the language understood by learners. It will also make eLearning experience more coherent, intuitive and satisfying.

Why evaluating content is important?

Content is the reason why visitors take up eLearning — and continue to learn. Given adequate time to prepare, your prose and images should be sparkling, helpful and motivating. Most often we consider content as text, but it also includes the visual elements included in the eLearning module.

Based on these aspects, this blog post offers practical tips for evaluating the quality of content used in your eLearning module.

eLearning Content – Delivery

ü  Content should help the learner to advance their skills on the job

ü  Use quality content that inspires readers to keep reading

ü  Avoid padding content with redundant words or phrases

ü  Use self-assessment questions throughout the module

ü  Make sure the content fits the eLearning objectives

ü  Use headline that is captivating and it should connect with the user

ü  Avoid complex sentences or unfamiliar words

ü  Break the content with visually appealing subheading, lists, bulleted points

ü  Use less of white text on black backgrounds

ü  Proofread the content to ensure it’s free of grammatical and spelling errors

ü  Stick to fonts that are easy to the eye. Avoid using too different fonts in one module

ü  Use the right font size, line-height, and preferably 70 character line length

eLearning visuals – Design

ü  Include captivating image to convey the meaning

ü  Create design that blends aesthetics with functionality

ü  Use sufficient white space in your design to enhance readability

Creating Quality eLearning modules
Creating quality eLearning modules involves building eLearning modules with exercises and assessments based on real business scenarios. Also keep in mind to match the learner’s learning preferences by adapting different learning styles such as visual, auditory and kinesthetic.

Finally you should anticipate all the activities and provide a framework to create an “aha” experience from eLearning.

I hope these reminders will help you stay on course of building an effective eLearning course. In case you have any questions, please contact us here or you can see few of our eLearning samples.

Most of the eLearning developers have plans to create interesting eLearning courses that engage and inspires learners to learn confidently. Yet the efforts of the developers go berserk sometimes due to some reasons.

We come across many eLearning modules that are mere content dumps or mere PowerPoint presentations disguised as eLearning modules. Inspite of creating an enjoyable eLearning experience, these virtual lessons stamp a wrong impression on first time learners.

Apart from the wrong impression, it also creates a mental block for many users to adopt eLearning.

So, how do you address these issues while developing an eLearning module? What steps do you take to avoid such instances?

First let’s try to find out the mistakes rampantly found in many eLearning modules. Most often the mistakes fall into these four categories:

• Failure to get the attention of the learner
• Use of irrelevant content
• Lack of confidence
• and failing to satisfy the need of the learner

On a further scrutiny of failed eLearning courses, we see why users are de-motivated instead of enjoying the eLearning course.

Shoddy presentation

In a face-to-face training, trainer presents information in the way understood by learners. But in case of eLearning, there is no presenter to guide users. To offset the absence of presenter, you should organize the structure of eLearning to present the information in a meaningful way.

Dull writing style

Very often organization cut cost by using in-house employee to write content for eLearning course. While this will save cost, it can also result in sloppy content that bores readers. Instead hire an experienced writer who can inject life into your content.

So, how do you rate your existing eLearning content? Does it deliver the desired punch? If no, it’s time to update it with an extra doze of custom made eLearning content.

Ambiguous learning objectives

Abstract learning objectives often results in ambiguity or gives unclear picture on the outcome. Better way would be to construct clear objectives that are specific, measurable, attainable and targeted to the learner.

Inappropriate content

Often eLearning content is either too shallow and in some cases too complex for the learner to grasp. Either way, it increases dissatisfaction among learners or increases churn rates.

So the tip here is to tell practical or personal stories on Learning roadblocks and success path. Candid story will attract more attention and that will be met with overwhelming enthusiasm from your learners.

Too much to grasp in one go

Avoid overwhelming learners by dumping information in your eLearning course. Avert information deluge, by showcasing information in digestible chunks for the learners.

Apart from these rudimentary mistakes, they are still rampant:

• Inappropriate use of media to present information
• Unexplained terms and use of jargons
• De-motivating assessment tests

Reality Check on eLearning

By avoiding the following eLearning blocks mentioned above, you can easily align your course objectives with the intended goals.  Once you grasp the learning principles and instructional design strategies, you are on your path to make block buster eLearning success stories.

Also check out our earlier blogs, we talked about eLearning development checklists or you might take a look at roadmap to redesigning eLearning as well.

Why do we need a functional checklist for eLearning?

At times the obvious steps are not obvious to everybody. That’s why any checklist comes handy. Checklists are one way of tracking or an easy way of dealing with the complex tasks during eLearning development. There are too many things to remember while creating an eLearning course and when we do in the right order, it makes a tangible difference.

Developing an eLearning course is a long drawn and complicated process. We have to go through many processes like gathering details from end users, to consulting with SMEs, designers, and designing prototypes to beta testing. All these major process also involves many sub-tasks. To keep track of these minor and major tasks a review checklist comes handy.

In fact we recommend you to create a checklist before you start any project. So, here’s a smart checklist or pointers to address while developing an e-learning project.

Start with the right learning objective

Define the learning objective before you start any eLearning development activity. Leave out any factual assumptions of the course, instead write down the objective. Prior to the development of any work, discuss the learning objectives with SMEs and find out the desired outcome of the online learning.

Keep it simple

Prominently display features that most learners use frequently. When buttons and choices are immediately visible, users learn and complete work tasks efficiently. Place the less used features in a smaller design.

Optimize the design as per the flow of learning
Before heading to the design board, make sure that the Instructional designer understands how learners use eLearning course. Find out how learners will understand the flow of information, the task flow, and find out the key points of the User experience.

Focus on one main task

Incorporate a focused learning approach in each slide or on the learning activity page. These focused approach help learners to complete the task relatively easily and quickly rather overwhelming them with choices.

Be flexible

Create customizable options to meet the unique needs of the Users. For example, enable the option for Users to sequence the task, learn at their pace and create their own custom look and feel. Apart from the looks, give them the option to choose the features best for a particular task.

Cut the prose with a story

Most of us remember well and recall new things when told in stories. On the same lines, use scenario-based instruction to make eLearning compelling and interesting. Avoid the easy way of dumping information straight from the text book into the eLearning module.

Encourage exploration
Use eLearning platform to create an environment to let learners click and explore around. Many eLearning developers lock the information available in the screen. Such limitation restricts learners to find more or even share learning through Social Learning.

Make application as per the industry norms

Make your eLearning compatible with the standard interface conventions. For example, learners familiar with windows application will generally use ‘Ctrl+C’ or ‘Ctrl+V’ to copy and paste the current selection. Incorporate all the commonly accepted practices for Users to perform the common tasks.

Frame learner persona before developing eLearning
Get a better understanding on the end user by uncovering the typical traits and preferences of the learner. Answer these self questions to create a blue print of the end-user.

Have you developed the learner’s persona before developing the eLearning module?
Do you understand the various roles of the end user?
Are you considering learners with disabilities while designing the eLearning?

Conclusion

This is not an uber-checklist, but a short reminder for you to indentify key points in the eLearning development cycle. You can add or subtract other points to this checklist and make it suitable for your e-learning project. If you require a customized checklist for any specific eLearning task, then feel free to talk to our experts.

Embrace e-Learning with Easy Authoring
Our developers at Easy Authoring understands that one-size-fits-all approach to eLearning is now a passé. Instead, we focus our development activities to deliver best learning experience by involving eLearning games, personalized scenarios and simulations.

Want to learn more on custom build eLearning solutions? Get free consultation for your next eLearning project.

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Engaging e-learning content adds human touch and greatly enhances the value to the learner. Ideally, with enough time and resources, you have the freedom to develop highly engaging content. But in the real world you have deadlines, resource constraints and other organisational bottlenecks to overcome.

Creating effective e-learning course requires a good measure of quality content. But in many e-learning courses, content is often over shadowed by flashy designs and visuals. In some cases, content is dumped without breaking it into digestible chunks. In other words, content is structured as per developers’ perspective, and learner’s interest takes a backseat.

So, what can you do to make the content buzz worthy and avoid these mistakes in real-life situations?
To make it clearer, let’s travel back in time and revisit the basics.

Here’re few facts worth reminding.

• E-learning is not all about leaping visuals and sounds, but it’s more grounded on engaging content
• Poor quality content creates an excuse for learners to avoid e-learning
• Presentation of content must not get in the way of learning
• Compelling content creates learner’s commitment

Another way of improving the content is by asking this question “What will help learner to achieve their goal? What are the challenges they will face during learning?

If you’re looking for other ideas, then here are six tips for creating compelling content.

Assign the writing task to Subject Matter Experts (SMEs)
Take the help of experts who can craft crisp, engaging copy for your e-learning course. With different genres of writing, it’s important to use the right skills to write engaging copy for the e-learning modules.

Avoid information deluge
E-learning developers sometimes make the mistake of dumping information and this overwhelms the learners. Avoid this mistake by breaking down the information into short chunks. Another common mistake in e-learning course is the lack of focus. Establish a clear cut objective and decide the key content for each module. Such planned approach helps you to create learner-centric content.

Refurbish the existing content
Instead of investing time and money on developing fresh content, you can wisely re-use learning material such as manuals, charts, diagrams, case studies or white papers. This saves many man-hours and dollars in new crating new content.

Create templates
Built-in templates simplifies the course content development process. By using templates with relevant questions, you can cut down the content development time and make the process easier.

Harness the power of crowd
During the testing phase, try to involve new employees or customers for verification and ask for their suggestions. Very often, a fresh set of eyes will be able to find left-out mistakes or there are chances of getting new suggestions from them.

Give and assign ownership
Allow managers, department heads, or sub-heads to administer your e-learning content development. Assigning ownership instills responsibility on the trainer, and reduces the administrative overhead.

So what are the other challenges you face in content development?

• Is it the time factor?
• Is it the lack of coordination between experts?
• Or is it the shortage of resources?

If you’re struck with these limitations, then we can help you on e-learning content development. Our team of content developers can add a new dimension to your content, or fine-tune your existing content. It’s an opportunity for you to make the learning experience more memorable and effective.

We’re also open for e-learning consultation. Contact us to get no-obligation 20 minutes consultation from our e-learning experts.

Reach us at any of these numbers, USA: +1 252-661-4256, Aus: +61 (0)2 8860 9175, UK: +44(0) 2088 167 529 and New Zealand: +64 09 889 0328.

6 Pointers to overcome objections in eLearning

How to build and present a business case for eLearning in your organization?

So, you’re convinced with the benefits of using eLearning in your organization. Then the next step is getting the approval from the stake holders in your organization. Getting approval from stake holders is by no means an easy task, especially when budgets are scare for new projects.

So, how do you make a strong case for eLearning in your organization? How do you demonstrate the value from eLearning to higher-ups? What kind of tactics you should use to get their attention?

Most management takes decision based on numbers and viable cost saving factors. It’s important to give the proof of Return On Investment (ROI) or explain how e-learning will improve employee productivity, retention or customer satisfaction.  In other words, you’ve to do your homework before you present the case in front of the stake holders.

In this blog post, you’ll find 6 points to build a strong case for eLearning.

Point # 1 – Start with the background of the project

While you present your case, you must clearly state the outcomes from e-learning that supports your business goals. Explain the reason behind considering this project and how it will sync with the business objective. For instance, you can identify specific company needs that can be fulfilled by e-learning.

Point # 2 – Present the key constrains

Find out the main purpose of implementing eLearning in your organization and the constraints (technology, human resource, etc) standing on the way.

Point # 3 – List out the alternatives

While presenting the case in front of the stake holders, you should also be explaining other alternatives. Do a market research to find out firms that provide similar service. List out the options and present the best available case to the decision maker. While doing this study, give a break-up on cost and service levels offered by different vendors.

Point # 3 – Present the financial implication of the project

Next, on the mind of the decision makers is Cost. So, you should address the capital expenditure involved in the e-learning project. The cost involves hardware cost, setup cost, training cost, programming cost and all the related cost with the customization of eLearning project.

Point # 4 – Find out the pain points

Spend some time finding the pain points in your organization or those experienced by the stake holders. After that, figure out a plan to overcome the pain points with e-learning solutions. If you’re able to present the answers to these pain points, then you’re one step towards getting their approval.

Point # 5 – Offer the evidence

If possible present evidence on how eLearning is working with similar businesses. Present success stories, industry reports or benchmark reports with numbers to the stake holders. Most of them will have of questions like, “Will it work in my business?” “Why would my staff take this e-learning?” “How well has it worked in other businesses?” “Will it improve the quality of work or resolve issues effectively? “

Point # 6 – Identify specific benefits from eLearning

Identify through specific figures on how the business will benefit from the project. For Example: “Training cost will reduce by 32%” or “Sales productivity will increase 6% by Q3.”

Final Cut

Also don’t forget to mention that eLearning can be customized to fill a specific skill gap in your organization. And explain how eLearning can be implemented through mobile devices and how it can be accessed anywhere, anytime.

So, let us know how you convinced your boss to take the e-learning route. Is there anything more to be added in this post? Let us know in the comments!

In case you are still battling strong objections, then we can help you with specific points. We can share the Industry benchmarks, our case studies or provide you additional information to overcome specific objections. Chances are we can help…

Good luck!

E-learning for Manufacturing Sector

Questions to manufactures with state-wide network:

• How do you train your suppliers or dealers separated by time and space?
• How do you keep them updated about the latest products?

If you are a manufacturer with large network of suppliers then you would probably be spending a big portion of your budget on training. Imparting face-to-face training to suppliers or staff, spread across a wide geographical area may pose many issues, with cost being one of them.

So, what are the common issues or bottlenecks you’ve faced during instructor-led training? Here are few issues we noticed with such training sessions.

• Training attendance - Employees missing training due to other reasons
• Limited time - Training of two or three days not enough to cover all points
• Travelling cost - High training cost in mobilizing resources, training staff and facilities
• Knowledge gap - Not able to match training with the knowledge gap

How savvy manufactures beats the odd with virtual learning?

Slowdown of global economy has impacted manufacturing businesses across the globe. Most manufacturers have responded by cutting cost and by adopting smarter ways to improve workforce efficiency and productivity.

In an effort to improve productivity, many manufactures are investing on virtual learning methodologies to train staff and retain high-performing staff. In my experience, I have come across many e-learning courses covering technical and product updates and also those imparting rudimentary training to suppliers or dealers.

Within manufacturing industry the trend for e-learning is embraced by many with enthusiasm and with caution by few others.

E-learning presents many challenges for the senior management: developing relevant training, determining ways to integrate with the existing training efforts, gaining the commitment of learners, and securing the necessary budgets.

If you are able to address these challenges, then e-learning is the most viable tool to reduce the knowledge gap existing across your departments and units.

Now let’s examine the top benefits of e-learning for manufacturing business owners.

Enable anytime Training
E-learning reduces the need for regular instructor-led training with dealer employees. With virtual learning, suppliers can access online product information as per their convenience. No longer they have to wait for instructor-led training. All the users will be able to refer to the training materials any number of times to update or learn new skills.

Reduce the need to train basic aspects
Creating e-learning courses on standard training procedures frees the training team from handling basic training needs. Instead of covering basics, trainers can address detailed issues or more difficult training aspects with dealers or suppliers.

Deeper understanding of products
The highly visual and interactive e-learning demonstrates suppliers with deeper understanding of product features and benefits. By providing with necessary information, suppliers will be ready to address customer issues. This results in more happy customer and successful implementations.

Provide virtual training to new suppliers
Apart from upskilling existing suppliers, e-learning helps in training new hires, and new suppliers. E-learning training modules are also used for rich-skills development, and train employees in reducing wasted material and energy consumption.

Question to decision makers in manufacturing sector:

• What constitutes quality in e-learning for your manufacturing business?
• Have you identified ways to improve ROI from e-learning?

Put your answers in our comment box or you can speak to our representative on any issues arising from e-learning course deployment or content production.

E-learning content development by Easy Authoring
Many manufacturing companies are currently using Easy Authoring’s services to reduce cost and implementing e-learning solutions in the company. We have SMBs and large manufacturing units in compliance training, performance management, technical manuals, and many others.

So, what’s stopping you from developing e-learning course that’s effective, fast, and fun! Reach us for any query relating to analysis of the project, design, development, implementation and evaluation of e-learning course.

Imagine driving around the town in a brand new car with extra shine, and trendy looks. You’re sure to attract more eyeballs.  So what’s the reason behind the second glance? Is it being trendy or the extra shine or is it just the newness factor?

The newness factor applies to everything we use; from technology gadgets to websites and to e-learning courses.

In a world of continuous change, it’s imperative to freshen up the e-learning content before it falls out of favour with the end-users. If you have decided to revamp, ask yourself these questions:

1. Why are users bored with the existing interface?
2. Does the redesign contribute or improve user’s interaction?
3. Will it lessen the distractions?
4. Will it meet the future needs?
5. Does it add new features and capabilities?
6. What is the benefit for the users?
7. Does it add more engagement and interactivity?
8. Will the new interface motivate more people to use it?
9. How will the change help in its objective?

The next big question for most managers is – where should I begin to revamp the e-learning and how to make the right changes?

If you’re considering revamping your existing e-learning module, then here are few short pointers to make it effective.

Get user feedback
Start the revamp process by collecting user feedback. Run a quick poll or survey to get feedback on the existing module and ask for recommendation. Analyse the feedback with your team and mark the best suggestion for implementation.

Add Interactivity with animated characters
If you’re not using animated characters in your e-learning or if the existing character is dull, then you can think of redesigning with suitable animated characters.

Explore Social learning
Find new ways to integrate e-learning with the external environment. You can use wide range of services and applications to share content through the social media channels like bookmarking sites, blogs, podcasts, or through other networking sites.

Give breathing space
Very often e-learning developers make the mistake of stuffing too much content for learner to grasp in one module or lesson. If you hear users complaining of content overload, then you can segment the content into chewable blocks. For example, you can use multiple choice questions or quizzes to lighten the intake of knowledge.

Add quick references
Quick reference provides  a concise or an easy-to-follow outline for helping learners. Most popular reference links include infographics, handy quick reference lesson, project steps, glossaries, etc.

What excites you most about e-learning courses? Is it the

• Course content and presentation
• Photos and illustrations
• Interactive graphics and simulations
• Course navigation
• or something else

From our experience in e-learning development, we found users are attracted to good visual design and simple navigation. But these aspects alone wouldn’t guarantee success. It’s how you develop e-learning course by considering human perceptions.

As an e-learning developer, it’s important to learn and understand the spectacular capabilities of the human brain. Understanding the brain’s innate strengths and how it perceives information helps you to create better online learning experiences.

Before you start creating an e-learning development plan, find out how people learn naturally.

Find out how your target audience’s (the learner) brain will absorb and process learning. You need to ensure that whatever information (new or otherwise) you are including in the course content, should integrate along with the existing knowledge for long-term memory of your learner.

Here’re the two kinds of memory retention in human brain:

Working memory: Also referred as short-term memory, it’s involved in storing information for a short duration (around 10-15 seconds). It’s a temporary workspace where we manipulate and process information.

Long-term memory: It acts as a storehouse where you can store information for a long period of time.

For those interested in understanding more on how brain learns, you can read this book “12 Brain/Mind Learning Principles in Action” or other books on this topic. This book consists of brain-based scenarios, significant points, self-help questions, and practical lessons.

E-learning Development Strategies

All these brain-compatible learning techniques will help you strike the right balance between stress and comfort. In simple words, you need to give the brain the right stimuli or challenge and provide the right emotional content.

Take extra attention to create and design the e-learning course that would spark some emotional interest to the learner. Also avoid dumping information to the learner; instead skillfully guide them through the course content.

You need to:

• Structure your content according to how your brain receives all the information. Reduce the cognitive load by combining abstract text and diagrams in the learning modules.
• Organise the content into small chunks that can be easy to relate and memorize.
• Create processes where the learners can practice and integrate the content information.
• Provide real–world problem solving scenarios and context that will help the learner to easily relate.

With all the brain-compatible learning principles in mind, you can attempt intuitive and sound design principles in your next e-learning module. Surprisingly, many developers still ignore these basic principles while developing e-learning modules.

If this is the case with you, it’s time to give a fresh thought on e-learning by knowing more about the neurophysiology of the brain and optimal learning environments.

Let’s know your specific challenges on developing e-learning based on brain/mind learning principles. We would love to hear your views on brain-compatible learning?

How Easy Authoring can help in e-learning development?

We have a team of highly skilled instructional system designers, content developers, designers and educators. You can make use of our long experience in e-learning domain to deliver customised e-learning modules based on holistic, systemic learning strategies in the course.

Email the course details at info@easyauthoring.com or talk to us about your project by contacting our representative at any of the following phone numbers.